Shipping & Delivery

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Shipping & Delivery

Welcome to urjafarms!

Order Booking & Delivery Terms

   Urjafarms (“we” and “us”) is the operator of (https://urjafarms.com/store/) (“Website”). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items        in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Urjafarms will happily accept returns due to change of mind as long as a request to return is received by us within 0 days of receipt of item and are returned to us in original packaging, unused and in resellable condition.

Return shipping will be paid at the customers expense and will be required to arrange their own shipping.

Once returns are received and accepted, refunds will be processed to store credit for a future purchase. We will notify you once this has been completed through email.

(Urjafarms) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

3.2 Warranty Returns

Urjafarms will happily honor any valid warranty claims, provided a claim is submitted within 90 days of receipt of items.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claim, you can expect Urjafarms to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 – 7 days

4.2 Transit time Internationally

Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.

4.3 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Urjafarms will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.

4.6 Military Address Shipping

We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

5. Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.

6. Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

7. Duties & Taxes

7.1 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website.

7.2 Import Duties & Taxes

Import duties and taxes for international shipments will be pre-paid, without any additional fees to be paid by customer upon arrival in destination country.

8. Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

9. Insurance

Parcels are insured for loss and damage up to the value as stated by the courier.

9.1 Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed their investigation into the claim.

9.2 Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.

10. Customer service

For all customer service enquiries, please email us at care@urjafarms.com





Arpit Ninawe
Rajiv Nagar, Nashik


“Had a great experience of naturally grown vegetables. Me and my family really felt the difference between the regular vegetables which we buy from the market. Really happy to get natural vegetables with reasonable and with the same rates which are going in the market. This is actually very important; Quality + Affordable. Because usually when things are organic their prices are high in the market. Thanks to Urjafarms for making this facility available for everyone.“




Kirti Mendre
Hirawadi, Nashik


“Urjafarms च्या सेंद्रिय भाज्या मी घेते. त्या दिसायला जरी रेग्युलर भाजी सारख्या दिसत असल्या तरी त्यांची टेस्ट खुपच छान आणि एकदम नॅचरल होती. Specially भोपळा, शेवगा च्या शेंगा यांची टेस्ट अप्रतीम आहे. प्रत्येक भाजीची चव बाजारत मिळ्णाऱ्या भाजी पेक्षा नक्किच वेगळी आहे. आणि प्रत्येकाच्या आरोग्यासाठी हितकारक आहेत. सगळ्यात महत्वाचे market rate मधे त्या उपलब्ध आहेत. तरी आपण Urjafarms ची भाजी खाऊन prevention वर फोकस ठेवावा.“




Subhash Lagali
Ashoka Marg, Nashik


“The most valuable feedback for me about veggies and fruits supplied by Urjafarms was given by my father. He simply told me that the taste, fragrance and look of this produce is almost like he used to eat when he was young. That was the time when majority of farmers were not using chemicals. Thanks to Urjafarms for their effort.“



Contact Us


Amol Mali: +91-8149990716
Nikkhil Sonar: +91-9881402630
Kedar Joshi: +91-9175455305
Shripad Vyavahare: +91-7887858978

Office Address: C-102, 1st Floor, MHADA Building, Satpur, Nashik 422007, MH, India

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